The tables below present the
number of complaints and enquiries received about your authority
and the decisions we made during the period.
The volume of complaints does not, in
itself, indicate the quality of the council's performance. High
volumes of complaints can be a sign of an open, learning
organisation, as well as sometimes being an early warning of wider
problems. Low complaint volumes can be a worrying sign that an
organisation is not alive to user feedback, rather than always
being an indicator that all is well.